Privacy Policy

Effective Date: 05 Septemper 2025

UrbanLabs Healthcare (“UrbanLabs,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our Website [www.urbanlabs.in ] (“Website”) and related services.

1. Information We Collect

When you use our Website or services, we may collect the following types of information:

  • Personal Information: Name, email, phone number, date of birth, gender, address, and prescription details (if applicable).
  • Health Information: Medical history or test-related information that you provide when booking tests.
  • Payment Information: Billing details, transaction IDs, and payment method details (processed securely via third-party payment gateways).
  • Usage Information: IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We use your information to:

  • Process bookings for diagnostic tests and health services.
  • Share necessary details with diagnostic labs and healthcare providers.
  • Communicate with you regarding your appointments, test updates, or promotional offers.
  • Improve our Website, services, and user experience.
  • Comply with legal obligations and regulatory requirements.

3. Sharing of Information

  • Diagnostic Labs/Healthcare Providers: To fulfill your test bookings.
  • Payment Gateways/Financial Institutions: To process payments securely.
  • Service Providers: For website hosting, analytics, or customer support.
  • Legal/Regulatory Authorities: If required by law, court order, or government request.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

  • We use industry-standard security measures (encryption, firewalls, secure servers) to protect your data.
  • Despite our efforts, no online platform can guarantee 100% security. Users are encouraged to take precautions when sharing sensitive information.

5. Cookies & Tracking Technologies

  • Our Website may use cookies and similar technologies to enhance user experience, analyze usage, and deliver relevant offers.
  • You can control cookie preferences through your browser settings, but some features may not function properly if disabled.

6. Data Retention

We retain your personal data only as long as necessary to provide services, comply with legal requirements, or resolve disputes.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your data.
  • Opt-out of promotional communications.
  • Withdraw consent (where processing is based on consent).

8. Third-Party Links

Our Website may contain links to third-party websites. UrbanLabs is not responsible for their privacy practices or content.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”