Refund Policy
Effective Date: 05 Septemper 2025
At UrbanLabs Healthcare, we maintain a transparent refund policy for all users. Please read the following terms carefully:
1. Refund Eligibility
- A full refund will be provided only if the booked test is not performed.
- Once a test is performed (fully or partially), no refund will be applicable under any circumstances.
2. Mode of Refund
- Refunds (if applicable) will be processed only through bank transfers to the original account used for payment.
- The refund timeline will depend on the respective bank’s processing time, and UrbanLabs has no control over delays caused by banking systems.
3. Payments Made to UrbanLabs
- Refunds are applicable only if the payment has been made directly to UrbanLabs.
- If no payment has been received by UrbanLabs, we are not liable for any refund.
4. Payments Made to Diagnostic Labs
- If the payment has been made directly to a diagnostic lab/center, UrbanLabs will not be responsible for refunds.
- In such cases, any refund request must be settled directly between the patient and the diagnostic lab.
5. Cancellations & No-Shows
- If a user cancels the test or fails to appear for the appointment, no refund will be provided.