Terms of use

Terms of Use

Welcome to UrbanLabs Healthcare (“UrbanLabs,” “we,” “us,” or “our”). By accessing, browsing, or using our website [www.urbanlabs.in ] (“Website”), you agree to comply with and be bound by the following Terms of Use. Please read them carefully before using our services.

1. Acceptance of Terms

By using our Website, you acknowledge that you have read, understood, and agree to these Terms of Use, along with our Privacy Policy. If you do not agree, please discontinue use of our Website immediately.

2. Services Provided

UrbanLabs provides a platform where users can browse, compare, and book health checkups, diagnostic tests, and imaging services at partnered labs and diagnostic centers.

  • We do not own or operate the labs; we only facilitate bookings.
  • All medical services are provided directly by third-party labs and diagnostic centers.
  • UrbanLabs is not responsible for the quality, accuracy, or results of the tests.

3. User Responsibilities

  • You agree to provide accurate and complete information when booking tests.
  • You must be at least 18 years old to use our Website. For minors, a parent/guardian must book on their behalf.
  • You are responsible for maintaining confidentiality of your login credentials (if applicable).
  • Misuse of the Website, fraudulent bookings, or false information may result in suspension of your access.

4. Payments

  • Payments can be made online through secure gateways or directly at the lab (if available).
  • Pricing displayed on the Website is subject to change without prior notice.
  • Refunds and cancellations will be governed by our Refund & Cancellation Policy.

5. Prescription Requirement

Some diagnostic tests (e.g., USG, CT, MRI) may require a valid doctor’s prescription. It is your responsibility to upload or present the required prescription. Tests may be denied by labs if prescription requirements are not met.

6. Disclaimer & Limitation of Liability

  • UrbanLabs acts only as a facilitator and does not provide diagnostic services itself.
  • We do not guarantee accuracy, timeliness, or reliability of test results provided by third-party labs.
  • To the maximum extent permitted by law, UrbanLabs will not be liable for any loss, damage, injury, or expense arising out of your use of our Website or services.

7. Intellectual Property

All content on this Website, including text, graphics, logos, and software, is the property of UrbanLabs or its partners and protected under applicable copyright laws. You may not copy, distribute, or use any content without prior written permission.

8. Privacy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal information.

9. Changes to Terms

UrbanLabs reserves the right to modify or update these Terms of Use at any time. Continued use of our Website after changes implies your acceptance of the revised Terms.

10. Governing Law & Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in [Your City/State, e.g., New Delhi].